Privacy Policy
Effective Date: 2025-11-30
Developer Name: CV.HasReload
Data Controller: PT. NUSABYTE TECHNOLOGIES INDONESIA
Address: Jl. Kapt. Robani Kadir No. 07 Kel. Sungai Kedukan, Kec. Rambutan Kabupaten Banyuasin – 30967
Website: https://ptnusabyte.com
Email: asep09061991@gmail.com
Thank you for using the products and services provided by PT. NUSABYTE TECHNOLOGIES INDONESIA. We take your privacy very seriously and hope that through this clear and easy-to-understand privacy policy, you will understand how we collect, use, and protect your personal information.
Special Reminder: Please read this policy carefully. If you do not accept the content of the privacy policy, please immediately remove or uninstall the application under your account. Once you have completed downloading the application and start using it, we will consider that you have accepted the content of this policy.
1. What Information Will We Collect?
In this policy, we list the types of information we collect. Please keep the following in mind, we collect:
a. Account Information: When you register for this application or modify personal settings, we collect data you provide, such as username, phone number, profile picture, and other information, and assign you a unique identifier for your account information.
b. Payment Information: When you purchase related services through payment platforms, we only collect transaction data from these platforms and do not collect or store sensitive information such as full payment card numbers.
c. Usage Data: We collect data when you use the application, including messages, photos, videos, gifts, and other user data. Additionally, we process your conversations with other users and content you share during use, which may be stored temporarily to prevent violations.
d. Communication Data: When you contact our customer service or report an issue, we collect your contact information, message content, and other relevant data, such as your name or alias, email address, IP address, and any additional information you provide. This is primarily used to respond to and resolve the issues you report.
e. Device Identifiers: When using the mobile phone used for our products, we collect information including device model, operating system version, IP address, unique device identifiers, time zone, system language, etc.
f. User Behavior Data: When you perform operational information within the product, we collect relevant data including how you use this application, such as chat duration, interaction frequency, content clicked, features used, etc.
g. Abnormal Data: When you access this application, we collect log data, including error reports, crash logs, etc. Such data is collected anonymously.
2. Scope of Application
This policy applies to all interactive behaviors that may occur during your use of our application, including but not limited to using various services of the application, reporting issues via email, inquiring about related information, etc. Your personal data controller is [CV.HasReload (hereinafter referred to as "I, we," or "us")]. This policy does not apply to third-party services. We do not share/sell any data with third parties. It should be noted that data collected by third parties is governed by their own privacy policies. If necessary, we recommend that you familiarize yourself with the privacy agreements and practices of third-party services.
This policy applies to the following scenarios:
You are using all applications under this developer account.
You provide us with your personal information (data) by other means for communication purposes.
In the following scenarios, you have the right not to provide us with personal information:
Where the law requires that you cannot provide it.
Where you do not wish to provide it to us.
Where you do not wish our service providers to process it.
Where you are under 18 years of age.
3. What Does This Privacy Policy Include?
We want you to clearly know what information we collect, use, share, retain, and transfer, and how we will use and share this information. At the same time, we will also tell you what rights you have and use simple and straightforward language to help you easily understand our data practices. We recommend that you read our privacy policy carefully. This will help you use our application in a way that suits you.
4. How We Use Your Information and Content
4.1 Purposes and Specific Content of Information Collection:
| Classification | Purpose | Specific Content Used |
|---|---|---|
| Manage Account and Provide Services | We use your data to create and manage your account and provide you with basic features. | Account Creation and Login: Use your registration information (such as email, phone number, etc.) to create an account and allow you to log in securely.Customer Support: When you encounter problems, our customer service team may access your account information to help resolve your questions or technical issues.Payment Processing: If you use our paid services (such as purchasing coins for video calls), we use your payment information for transaction processing to ensure secure and smooth completion of payments.Application Internal Operations: May store your chat history and friend list to provide a continuous experience. |
| Connect Users | To provide you with a stable, continuous, and friendly application experience. | Match Recommendation: We may recommend users you might be interested in based on your interests, preferences, and usage habits to improve interaction quality.Display User Profile: To help you find suitable chat partners, we display your basic information (such as nickname, profile picture, gender, etc.) to other users and also show you their information.Optimize Communication Experience: We may adjust the matching mechanism based on your usage data (such as chat duration, interaction frequency, etc.) to improve recommendation accuracy, providing you with a friendly application experience. |
| Improve Services and Develop New Features | To continuously optimize and iterate our application, we typically analyze user data, understand user needs, optimize existing features, and develop new features. This is an essential part of our application. | User Behavior Analysis: We analyze user habits (such as chat duration, match success rate, etc.) to optimize the user experience, such as improving match accuracy or enhancing the chat interface.Test New Features: Before launching new features, we may test them with some users to evaluate their effectiveness and gather feedback.Performance Optimization: We collect data such as device information and network connection status to ensure the application runs stably and smoothly, reducing crashes or lags. |
| Prevent Fraud and Illegal Activities | To ensure user safety, we use data to detect and prevent fraud, harassment, violations, and other inappropriate behavior. | Investigate Misconduct: If users report certain behaviors (such as harassment, fraud, etc.), we analyze relevant chat logs, transaction information, etc., to take appropriate measures. This is an important part of safeguarding your legitimate rights and interests.Detect Anomalous Activity: We may periodically detect anomalous activities (such as bulk creation of fake accounts, sending large amounts of spam messages in a short time) and take corresponding security measures.Combat Violative Content: If content violating our community guidelines is detected, we may warn users, restrict their accounts, or even take legal action. |
| Comply with Legal Requirements | We provide services globally and therefore need to comply with the laws and regulations of different countries and regions. | Comply with Regulatory Requirements: When necessary, we process or store user data in accordance with relevant policies, laws, and regulations of the user's location.Assist Law Enforcement Agencies: If we receive requests from law enforcement agencies in the user's location (such as court orders), we may need to provide relevant user data to assist investigations and law enforcement. |
4.2 Specially Protected Information:
You may choose to provide information about your religious views, sexual orientation, political opinions, health status, race and ethnicity, philosophical beliefs, or trade union membership. This and some other types of information may be subject to special protection under the laws of your jurisdiction.
5. How We Transfer Your Information
5.1 Why is Information Transferred to Other Countries/Regions?
As we operate our business globally and our users are distributed worldwide, we may need to transfer information for various reasons, primarily to meet the needs of the following scenarios:
You share your information and interact with family or friends.
Repair, analyze, and improve our products.
5.2 Where Will Information Be Stored?
Your information may be transmitted or transferred to, or stored and processed in the following locations:
Our data centers are located in the United States, Singapore, etc.
Countries/regions where our services are available.
Potentially other countries/regions where our service providers are located.
5.3 How Do We Ensure the Security of Your Information?
5.3.1 We will conduct international data transfers based on the following rules/consensus:
We adopt the Standard Contractual Clauses approved by the European Commission and other relevant authorities.
We adopt equivalent mechanisms provided in laws applicable to transferring data to the United States and other countries/regions.
The application uses encryption in transit to protect user data flowing from the end-user's device to our servers for data collection or sharing. For example, the application provides video call services to users, and the service provider maintains different encryption events. The application declares in the data security section that data is transmitted over a secure connection, as long as they securely encrypt data during transmission between the user's device and the application servers using best industry standards.
The application uses encryption technology to store and transmit sensitive information.
Only authorized personnel can access your personal information.
We only collect and store your information when necessary.
5.3.2 Points to Bring to Your Attention:
For your non-sensitive information, such as your email, IP address, etc., we cannot guarantee absolute security.
When you provide personal information or related sensitive information to any third party during the use of the application, we consider this your right and it falls outside the scope of our protection.
6. How We Retain Your Information
We retain information if it is necessary for our products, to fulfill legal obligations, or to protect our or others' rights. We determine the retention period needed based on the specific circumstances. Here are the factors we consider:
Whether we need this information to operate or provide the products. For example, we need to retain some of your information to maintain your account, display your personal information, and store text chat history with friends.
Whether retention is necessary for legitimate purposes, such as preventing harm, investigating potential violations of our terms or policies, and enhancing security and integrity.
In the following situations, we determine the data retention period based on the circumstances:
Legal requests or obligations
Government investigations
User complaints or regulatory (security/compliance inspection) procedures
Scenarios with Definable Retention Periods:
When you voluntarily deactivate your account, your personal data will be automatically deleted within 90 days.
Please note that when we act as the data controller, we will retain personal information based on relevant policies, laws, regulations, and the purpose of data authorization. The retention period shall not exceed the actual time necessary for the original purpose. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your data, and the requirements of applicable policies, laws, and regulations. Once the purpose of storage changes, deletion will occur immediately.
7. Sources of Personal Data and Sensitive Data Disclosure
7.1 In the past time, we have collected the above categories of personal data from the following types of sources:
Directly from consumers
Advertising networks
Social networks
7.2 Important Disclosure Regarding Sensitive Personal Data Permissions
The application involves the following sensitive personal data permissions. We will detail the purpose and processing method.
| Permission Type | Sensitive Personal Data Permissions | Compliance Implementation Plan |
|---|---|---|
| Runtime Permissions | Microphone Camera Photo Album | Displayed in a pop-up window within the application.Describe the purpose of data collection.Provide the option to choose "Deny" or "Allow".Only collect and access user personal and sensitive data after authorization is successfully granted. |
8. Third-Party Integrations and Privacy Policies
The application uses third-party SDKs, such as firebase/Google Play Billing, etc. We may automatically collect data for analysis at key points in the application service to better optimize the product or provide users with a better product experience. To learn more, we strongly encourage you to review the privacy policies and practices of the third-party SDKs. Below we provide links to the purposes and privacy policies of the corresponding SDKs.
| SDK Name | Purpose | Privacy Policy Link |
|---|---|---|
| Google Play Billing | Providing Payment Services | Privacy Policy |
| Adjust | Ad Attribution | Privacy Policy |
| Agora RTC | Providing Low-Latency HD Calls | Privacy Policy |
| Rongcloud | Communication | Privacy Policy |
| AWS S3 | Uploading Files / Images | Privacy Policy |
| PAG | Gift Animation Player | Privacy Policy |
| Firebase | Crash Reports, Incident Tracking, User Behavior Analysis | Privacy Policy |
9. Methods and Reasons for Information Processing
| Reason for Processing | Processing Method | Information Potentially Included |
|---|---|---|
| The application collects and stores your information on an "optional" basis to provide convenient application login accounts. | • After initial application installation, provide you with three login methods | • You choose one-click login• You choose phone number login• You choose Google account login |
| The application automatically processes collected and stored personal information about you to assess and understand your interests and hobbies, and provide you with personalized experiences in the application according to our terms. | Customize features and content (e.g., people you may know, people in your area, or people with similar interests) | • Photos uploaded in personal information.• Gender, age, interests, country/region, personalized signature, etc., optionally filled in your personal information.• Transaction data for your service purchases.• Duration and frequency of your operations within the product. |
| Provide and improve products, involving the collection, storage, sharing, analysis, review, and adjustment of information when necessary, and in some cases, not only using automated processing technologies. | • Create and maintain your personal information interface.• Provide customized features and content.• Provide messaging services, voice/video call functions, and features to interact with others.• Provide iterative upgrades of product features.• Facilitate your use of payment functions to purchase and pay.• Conduct product user behavior analysis.• Product crash analysis. | • Your account registration information.• Personal information content you create.• Text, voice, and video interaction functions obtained through the application.• How you interact.• The applications and features you use and the operations you perform within them.• Duration and frequency of your actions within the application.• Transaction information provided by third-party payment platforms during your purchases. |
| Research and help maintain the security and integrity of the services provided. We will use information about you and employ automated technology or manual review to achieve this. | • Verify account information.• Address violations of our terms.• Investigate suspicious activities.• Inspect, detect, prevent, and combat harmful or illegal behavior.• Detect and prevent spam, security issues, and poor experiences.• Provide assistance within the scope of duties to laws, regulations, and governments in jurisdictional areas.• Maintain the integrity and image of the product. | • Your account information.• Content you publish, including text, audio, video, etc.• Your purchase behavior.• Your interaction types, features used, etc.• Duration and frequency of your operations within the application. |
| Contact You: We are very willing to listen to your suggestions and feedback. We will contact you via email. | • Notify you of changes and modifications to product terms and policies via email.• Provide guidance and suggestions regarding your behavior on the product.• Address your suggestions and feedback. | • Registration information you provided.• Contact information provided on your personal information page.• Email address you used to contact us. |
| When optimizing products or operations, we will pseudonymize your personal information. | • Provide data support for operational analysis.• Provide data support for product optimization. | • Your account registration information.• Personal information content you create.• Text, voice, and video interaction functions obtained through the application.• How you interact.• The applications and features you use and the operations you perform within them.• Duration and frequency of your actions within the application.• Transaction information provided by third-party payment platforms during your purchases. |
10. Regarding Marketing or Advertising
We may use your personal information, directly or through trusted third-party partners, to send you promotional information related to our services or to introduce other products, services, websites, or applications provided by us or our business partners (collectively, "marketing partners"). We believe this information may be relevant to your interests.
Additionally, we may partner with advertising service providers, data analytics agencies, and social media platforms to show you advertisements more relevant to your interests both within and outside our services. These partners may use device identifiers or similar technologies to collect information about your interactions while using our services and other websites or applications, helping us evaluate advertising effectiveness and optimize ad display.
In certain cases, we may provide advertising partners with limited, processed identifier information (such as encrypted email addresses or device identifiers) to match relevant content or offers across different platforms. Some third parties may also collect information within our services using their own technologies, and their data usage will be governed by their respective privacy policies.
It should be noted that we may still send you important notices related to your account or service, such as account updates or policy changes.
11. Tracking Technologies That May Be Involved
When you access or use our services, we may employ technological means including web beacons, local storage, Android ID, and other similar technologies (collectively, "tracking technologies"). These technologies help us automatically collect information related to you, your device, and your relevant behavioral activities during use. By analyzing and processing the above information, we can optimize your browsing experience, enhance service operational efficiency, conduct data analysis, provide personalized feature settings, and display content and advertisements that better match your interests and preferences.
11.1 What Types of Tracking Technologies Do We Use?
Necessary Tracking Technologies – When you access our services or perform specific operations within the application or website, these tracking technologies are automatically deployed on your device. These technologies are crucial for ensuring the normal operation of the service and implementation of core functions, enabling you to smoothly browse and use our services. Due to their necessity, we do not require separate consent when using such technologies.
Functional Tracking Technologies – These tracking technologies are used to record choices you make while using the service (such as language preference or region settings) to provide you with a more convenient and personalized experience. For example, they can be used for authentication (identifying your login status) and supporting other enhanced features, thereby improving the overall user experience.
Performance and Analytics Tracking Technologies – These tracking technologies are used to gather information related to your online activities, such as your time spent on the service, visit frequency, feature usage, and content interaction. This data is typically analyzed in aggregate or statistical form for research, performance optimization, and service quality improvement, without individually identifying you.
11.2 How and by Whom Are Tracking Technologies Stored on Your Device?When you access or use our services, we may use first-party tracking technologies on your device. Additionally, some partners (such as analytics or advertising service providers) may also use their own third-party tracking technologies within our services. These technologies may remain active during or after your visit.
You can manage or limit related tracking behaviors through our privacy preferences tool (if applicable) or through your browser or device settings. However, please note that limiting certain tracking technologies may affect the normal use of some features.
11.3 Withdrawing Personalized Advertising Authorization Through Device SettingsOn Android devices, you can go to the device's Android settings, find the Google Ads settings, and enable options like "Opt out of Ads Personalization" to withdraw your previous authorization for personalized advertising. The specific setting path or name may vary depending on the Android system version or device manufacturer.
12. How Do We Share Your Personal Data?
We will never sell users' personal data to others.Your personal data will not be transferred directly from your application to another application on the same device via the device.
Additionally, we may share and disclose your personal data in the following ways:
12.1 Service Providers:Service providers who perform work on our behalf and need access to certain personal data to provide services to us. These companies include, but are not limited to, customer service support companies, cloud storage providers, analytics service providers, anti-fraud companies, etc.
12.2 Payment Processors:We use third-party payment processors to assist you in completing payments when using our services. These third parties may access your personal data and perform these tasks on our behalf.
12.3 Auditors and Advisors:We may share your data with external auditors, consultants, and professional service providers (such as lawyers, accountants, insurers, etc.) to ensure compliance with regulatory requirements and industry standards, conduct audits, handle disputes, etc.
12.4 Law Enforcement, Government, and Regulatory Authorities:We may disclose some of your data to government or law enforcement officials or private parties. We will disclose at our sole discretion if we believe it is necessary or appropriate, such as to respond to claims and legal processes (including but not limited to subpoenas), protect our or a third party's property and rights, protect the safety of the public or any person, or to prevent or stop any activity we consider to be or potentially be illegal, unethical, inappropriate, or legally actionable. We may also need to disclose personal data based on legitimate requests from public authorities, including to meet national security or law enforcement requirements.
12.5 Merger and Acquisition:In the event of a merger, acquisition, or asset sale, your information may be transferred or shared as part of the business transfer.
| Category of Personal Data Collected | Personal Data Collected | Shared With |
|---|---|---|
| Identifiers | Full name, social media identifiers, username, IP address, UDID, phone number | Advertising Networks |
| Internet Activity Information | Browsing history, search history, consumer interaction information with websites, applications, or advertisements | Advertising Networks |
13. How to Delete Your Account Information and Data
You can request to close your account and delete the associated personal data at any time. To initiate this process, please log in to your account and submit a deletion request in the account settings. Once confirmed, the account deletion operation will take effect immediately, and your account and related personal information will be permanently deleted and cannot be recovered or reactivated.
Account Deletion Path: Settings → Deactivate Account → Pop-up Prompt → Confirm Deactivation
After successful account deletion, your personal data will be automatically deleted within 90 days. If you still wish to continue using our services, you can re-register and create a new account. If you have any questions or need assistance during the account deletion process, please feel free to contact us via Gmail.
14. GDPR, CCPA, and PDP Compliance
14.1 GDPR (General Data Protection Regulation)If you are located in the European Economic Area (EEA), under the General Data Protection Regulation (GDPR), you may have the following rights:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of your personal data.
Right to Erasure (Right to be Forgotten): You can request deletion of your personal data (except in certain circumstances).
Right to Restriction of Processing: You can request that we restrict the processing of your personal data.
Right to Data Portability: You can request that we provide your data in a readable format for transfer to another service provider.
Right to Object: You can object to our processing of your personal data based on legitimate interests.
The above content applies to the European Economic Area. Users in this region wishing to exercise their "GDPR" rights, please contact us via the customer service email to communicate your rights request.
14.2 CCPA (California Consumer Privacy Act)If you are a resident of California, USA, under the California Consumer Privacy Act (CCPA), you may have the following rights:
Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request the deletion of your personal information. Please note that, according to CCPA, when your deletion request involves legal obligations, security requirements, transaction records, platform operations, or backup data, we may not be able to delete your personal information immediately. At the same time, we will truthfully inform you of the specific reasons and try our best to meet your privacy request.
Right to Opt-Out of Sale of Personal Information: We do not sell your personal information, but you can still request that we do not share certain data with third parties.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
The above content applies to the California, USA region. Users in this region wishing to exercise their "CCPA" rights, please contact us via the customer service email to communicate your rights request.
14.3 PDP (Indonesia's Personal Data Protection Law)On October 17, 2022, Indonesia's Personal Data Protection Law (PDP) came into effect. This is Indonesia's first comprehensive personal data protection legislation, stipulating the main principles of personal data protection, data subject rights, obligations of data controllers and processors, and sanctions for violations. If you are located in Indonesia, you have the following rights:
Right to Information: The right to know the identity of the data collector, the legal basis for processing data, the purpose of data collection, and how the data will be used.
Right of Access: The right to access and obtain a copy of your personal data held by the entity.
Right to Rectification: The right to update or correct inaccuracies in personal data to ensure information is accurate and current.
Right to Erasure: The right to request the deletion or destruction of personal data when it is no longer necessary for the collection purpose or when consent is withdrawn.
Right to Restriction of Processing: The right to restrict the use of personal data in cases where its accuracy is contested or processing is unlawful.
Right to Object: The right to object to data processing in certain circumstances, such as for direct marketing purposes or processing based on automated decisions significantly affecting the individual.
Right to Data Portability: The right to request a copy of personal data in a digital format and transfer it from one service provider to another.
Right to Withdraw Consent: The right to withdraw previously given consent for data processing at any time.
Right to Non-Discrimination: The right to be free from any form of discrimination or penalty when exercising privacy rights.
Right to Claim Compensation: The right to seek legal redress and obtain compensation if data privacy rights are violated.
Right to Lodge a Complaint: The right to lodge a complaint with the relevant data protection authority regarding personal data processing issues.
Right to Object to Automated Decision-Making: The right to object to decisions based solely on automated processing (including profiling) that produce legal effects or significantly affect the data subject.
15. Child Safety Standards
In our operations and management, we are committed to providing a safe, healthy, and strictly supervised interactive environment for all users. These Child Safety Standards are a public policy document, clearly stating our zero-tolerance stance towards Child Sexual Abuse and Exploitation (CSAE) and ensuring alignment with Google Play's Child Safety Standards Policy. These Standards apply to all our users and the content they post.
15.1 Zero-Tolerance CSAE PolicyWe strictly prohibit any form of CSAE behavior, including but not limited to:
Creating, uploading, sharing, exchanging, or disseminating pornographic or sexualized content involving minors.
Grooming, deceiving, coercing, or manipulating minors.
Soliciting, attempting to obtain, or exchanging nude photos, sensitive images, or personal information of minors.
Engaging in sexually suggestive conversations, sexual role-playing, or other inappropriate interactions with minors.
Attempting to contact, lure, or induce minors into inappropriate behavior.
All violations will be handled according to laws and regulations and may be reported to law enforcement agencies.
15.2 Child Protection15.2.1 Age RestrictionWe only permit adults aged 18 and over to use the platform. The platform will implement age verification and immediately restrict or ban accounts suspected of belonging to minor users.
15.2.2 Content ModerationThe platform combines automated monitoring and manual review to continuously monitor the following:
Live video
Text chat
Images and videos uploaded by users
Any behavior potentially involving minors
High-risk or suspicious content will be removed immediately and escalated or reported when necessary.
15.2.3 Reporting MechanismUsers can report content or behavior involving CSAE, suspected minors using the platform, and behavior involving grooming or exploiting minors. Serious reports will be prioritized, with initial feedback typically provided within 24 hours.
15.3 Prohibited Content and Behavior
Inappropriate interactions with children (e.g., touching or fondling).
Grooming a child (e.g., befriending a child online to make sexual contact with that child online or offline and/or exchange sexual photos with them).
Sexualization of minors (e.g., depicting, encouraging, or promoting images of child sexual abuse, or content depicting children in a way that could lead to their exploitation).
Sextortion (e.g., threatening or blackmailing a child using real or claimed private images of the child).
Child trafficking (e.g., advertising or soliciting a child for the purpose of commercial sexual exploitation).
15.4 Enforcement StandardsTo ensure platform safety, we apply the following enforcement standards for violations:
Content Handling: Violative content will be removed immediately upon discovery.
Account Management: Accounts in violation will be suspended or permanently banned. Device bans may be implemented if necessary.
Legal Reporting: Behavior involving CSAE will be reported to law enforcement agencies promptly.
Further Measures: The platform reserves the right to take additional legal action against serious offenders.
15.5 Developer StatementWe commit to continuously maintaining and publicly updating these Standards to ensure strict compliance with Google Play's Child Safety Standards Policy and relevant child protection laws of various countries. We strive to provide users with a legal, trustworthy, and safe usage environment through continuous enhancement of platform security management measures.
16. Minor Privacy Protection
We place great emphasis on the privacy protection of minors. In accordance with the minor safety policies of distribution platforms, we refuse to provide services, collect data, or conduct marketing promotions to users under the age of 18.
We highly value the healthy growth of minors and hope to work with you to protect them. You have two ways to join us in this task:
Report through "Feedback" in the "Settings" within the application.
Contact us via customer service email: asep09061991@gmail.com
Our specific measures are as follows:
16.1 Data Collection Restrictions
We do not knowingly collect, store, or process any information from users under 18, including but not limited to their names, addresses, emails, contact information, device identifiers, location data, and any personally identifiable information.
16.2 Handling of Violative Data
If we discover or are notified that a user under 18 has provided personal information, we will immediately take the following actions, including but not limited to:
Immediately delete the relevant data and completely remove it from servers or databases.
Ban the account related to the individual from the product, preventing continued access and use of the application.
Notify the user that their account has been closed and data has been deleted.
Reject further registration attempts by that user to prevent the possibility of them continuing to provide personal information.
16.3 Minor Reporting Mechanism
If you encounter a suspected minor user while using our products and services, please retain relevant evidence (content or evidence clearly pointing to this) and provide feedback to us promptly via the customer service email or the in-app complaint portal. We will complete verification and processing within 72 hours of receiving the email and notify you of our processing result via email.
If you are a parent (guardian) and discover that the person under your care is using our product, please contact our customer service immediately via the customer service email or complaint portal. We will complete user verification and related actions within 24 hours of receiving the email or complaint ticket and notify the guardian of our processing result via email. We fully agree with and support guardians removing or uninstalling this application themselves.
17. Your Rights and Choices
Depending on the laws of your jurisdiction, you may have specific rights related to the collection and processing of personal data. If these rights apply to you, you can exercise them at any time by contacting us via email (asep09061991@gmail.com):
17.1 Right to Access Your Personal Data: You can log in to your account at any time to view the personal information we store, including but not limited to username, email, profile picture, chat history, etc.
17.2 Right to Data Portability: You have the right to request that we easily move, copy, and transfer your personal data from one IT environment to another in a secure and reliable manner without affecting its usability.
17.3 Right to Erasure/Deletion: You have the right to request the deletion of your personal information, including but not limited to account data, chat history, and payment information.
17.4 Right to Rectification: If your personal information changes and affects your normal use of the application, you can update the relevant information within the app or submit a correction request via email (asep09061991@gmail.com).
17.5 Right to Restrict or Object to Processing: In certain circumstances (such as involving security or legal compliance requirements), we may not be able to provide complete access, but we will try our best to accommodate your request and provide a reasonable explanation.
17.6 Right to Limit Use and Disclosure of Your Sensitive Personal Data: You have the right to request restrictions on the collection of your sensitive personal data, limiting it only to what is necessary to perform our services.
17.7 Right to Withdraw Consent: If we process personal data based on your consent, you have the right to withdraw your consent at any time.
17.8 Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you, except as necessary for entering into or performing a contract between you and us, or based on your explicit consent as per this agreement.
17.9 Right to Opt-Out of Sale or Sharing of Personal Data: If we sell or share your personal data for behavioral advertising purposes, you can request to opt-out. Even so, we may still need to disclose limited information to partners to support legitimate business operations such as service provision, system security, data analysis, or fraud prevention.
17.10 Right to Non-Discrimination: You have the right to be free from discrimination for exercising your rights, such as being offered different prices or products, or different levels or quality of services, solely based on your request.
Special Note: These rights are not absolute. All requests are subject to applicable legal requirements, including any legal and ethical reporting or record-keeping obligations. We may also, at our discretion and according to internal policy, correct, supplement, or delete incomplete or inaccurate information at any time.
If you have any questions about your privacy rights, please feel free to contact us via customer service.
18. Regarding Updates
This privacy policy will not be updated arbitrarily except in the following circumstances: when explicitly required by Google Play policies, when relevant laws and regulations change, when we launch new features and services, or when making business and technical adjustments.
If this policy is updated, we will inform you of the relevant updates promptly through various methods, including but not limited to in-app notifications, emails, and official announcements.
After receiving the policy update notice, if you continue to use this application, it will be deemed that you have agreed to the updated privacy policy content. If you do not agree to this policy change, you can adjust relevant data processing permissions through the privacy settings page, contact customer service to inquire about other solutions, or choose to deactivate and delete your account and application.
19. Regarding Versions
This privacy policy is originally written in English and is the definitive text. Other language versions are provided as reference translations for convenience only. In the event of any inconsistency or ambiguity in content or interpretation between different language versions, the English version shall prevail and shall be the sole version with legal effect and basis for interpretation.
20. Let's Communicate
Whether you want to know how we handle your personal information, have concerns about a certain feature, or wish to suggest improvements, we will listen attentively and respond positively. Your trust is our motivation to move forward, and your feedback is the source of our continuous optimization.If you have any questions, comments, or suggestions regarding our services or the way we handle personal information, we are very happy to hear from you and sincerely look forward to communicating with you. You can contact us at any time through the following method:Email: asep09061991@gmail.com will reply as soon as possible after receiving your email and carefully handle each piece of your feedback and inquiry.